Slow payouts. Canceled bets. Being locked out of your account. There are many reasons you might have to contact customer support when using Pennsylvania sports betting apps.
If you have questions about your sportsbook account, here are some ways to get answers.
How to contact FanDuel customer support
On the FanDuel Sportsbook app, you can contact support by first clicking on your account info. When you scroll to the bottom of the screen, you’ll see a heading for “Get support” and a link for “Help & Support.”
Once you click that link, you’ll have options to begin a chat with the support team or visit the “Frequently Asked Questions” and search for support there.
Finally, below the topics on the FAQs page, you’ll find options to email or call FanDuel’s support team for additional help.
How to contact DraftKings Sportsbook customer support
On the DraftKings Sportsbook app, you should also click your account icon in the left corner to access the support links.
Under the heading “Help Center,” you’ll find a wealth of information on how to bet, how to play casino games, a house rules page, and a document upload link as well. There is also a link to “Get Help.”
If you click on “Get Help,” you’ll find some specific links related to common problems. By selecting the option to contact DraftKings Customer Support, you’ll be able submit a request related to your problem, contact customer support via a live chat or email, or request a callback via phone as well (for sportsbook and casino customers within the U.S.)
It is also possible to register a complaint with DraftKings via postal mail at the address below:
DraftKings Customer Support
222 Berkeley St.
Boston, MA 02116
How to contact BetMGM Sportsbook customer support
From the BetMGM app, click on the account avatar, then select “Support.” Support options include FAQs, a place to upload documents, and a “Search Help” feature as well.
From the “Search Help” menu, there is also an option to “Contact Us,” which will allow you to access more direct support as well.
How to contact BetMGM customer support
The Barstool Sportsbook app is among the newer ones to arrive in the App Store and it has an easy interface to navigate for its players.
To receive support via the app, you simply need to click the menu in the top left-hand corner and select the “Contact Support” feature. On the “Contact Support” menu, you can access FAQs, a live chat, or send an email for further assistance.
When all else fails, you can take it to Twitter
If the above options aren’t effective in resolving your issue, you can always take your problems to Twitter.
Here are the support links for each sportsbook on Twitter:
- BetMGM: @BetMGMSupport
- DraftKings: @DK_Assist
- FanDuel: @FanDuel_Support
Furthermore, the added audience of social media can often create more pressure to resolve your issues. Just like with anything else, occasional issues will arise when betting on your favorite PA sportsbook app. However, the beauty of regulated betting is that procedures are in place across the state to help you troubleshoot your problems.
Whether it’s a live chat, an email exchange, or a menu of FAQs, you can often find plenty of help.
And best of all, it’s right at your fingertips.