Rush Street Interactive just keeps winning.
After being named the Global Gaming Awards Digital Operator of the Year last week, RSI added two more honors this week.
Rush Street Interactive, which operates both Rivers Casino Pittsburgh and Rivers Casino Philadelphia, was named the Casino Operator of the Year and the Customer Service Operator of the Year at the 2020 EGR North America Awards.
Big wins for Rush Street
The EGR Awards are perhaps the biggest prize in the online gaming industry and celebrate North America’s leading gaming operators.
The Casino Operator of the Year distinction is based on the originality of the company’s product, the strength of the brand, marketing and innovations that set the offering apart from competitors.
The award’s criteria focused on growth and commercial success, innovations and differentiation, quality of product, and customer acquisition and retention strategies.
“They are still the best in this group,” one of the award judges said. “They have the best platform and impressive growth.”
RSI also takes home the Customer Service Operator of the Year Award
Judges said RSI earned the Customer Service of the Year award thanks to exceptional staff engagement and a customer satisfaction strategy, continual training and development, continual measurement and efforts for retention.
“[This is] one of the best customer service teams in the US,” a judge explained. “The team is well trained and extracts more PLV [player lifetime values] from the players than most other operators.”
And as one of the other judges noted, “Rush Street Interactive’s brands have a really good reputation for customer care.”
The recent awards continue a strong couple of months for RSI, which intends to go public with an offering on the New York Stock Exchange in the near future.
Rivers Casino’s Rush Rewards Card highlights November promotions
Here in Pennsylvania, Rivers Casino Philadelphia recently announced its November promotions. Starting this Thursday, BetRivers Sportsbook at Rivers Casino Philadelphia will begin a new rewards program. The Rush Rewards Card will allow users to receive incentives and earn points for their gaming play. Reward choices include free slot play and complimentary dining at Rivers Casino restaurants.
In addition to the rewards card, the BetRivers Sportsbook will be showing every NFL game for the remainder of the season, giving players plenty of chances to catch some football action. It also plans to broadcast a number of big college games from the sportsbook.
Beyond the sportsbook, the Rivers Philly restaurants will be offering some new menu and drink items.
And there will be additional promotions, contests and sweepstakes throughout the Rivers Casino Philadelphia floor this month.
Multiple ways to engage with the RSI brand in PA
With the awards and honors continuing to pile up, it becomes pretty clear that Rush Street Interactive has built a winning brand.
Fortunately, Pennsylvania’s gaming and casino fans have an outpost to visit on each side of the state. Rivers Casino Pittsburgh lies in the west. Rivers Casino Philadelphia sits in the east. And everywhere in between, players can take advantage of the BetRivers app on their mobile device.
It’s a good time to be a Pennsylvania player with access to Rush Street betting products.
That brand just keeps winning.
Lead image credit: AP Photo/Gene J. Puskar